FAQ's on Property ManagementHome > Residential > Property Management > FAQ's on Property Management
What information do you need from me in order to manage my property?
In order to manage your property, you need to provide the following to the Property Management division:
How much does landscaping cost?
Due to the large variation of plot sizes available within the development, we are unable to provide standard quotes for landscaping. We can provide tailored quotations from professional landscaping companies as part of our service.
Do I need to be present for the inspection or handover process?
Provided that authorisation has been given to us in person, you do not need to be present for the inspection process.
Can you help me with the handover inspection?
Yes. We assist with the handover inspection that is carried out with the developer, provided you have given written authorisation to the developer appointing Better Homes as your representative. Once authorisation is given, all requirements by the developer are met.
Can you collect the keys on my behalf?
Yes, provided you have completed your final payment and necessary documentation with the developer and given written authorisation to the developer appointing Better Homes as your representative.
If the tenant has a maintenance problem or has problems with another tenant, whom do they call?
Tenants can all directly with their maintenance problem and any other property management related query. Our Property Administrators then follow up on any issues reported to ensure that the tenant remains satisfied with their tenancy in your property. We also keep you informed of any major issues that occur in your property or with the tenancy itself.
Does the tenant have my contact details?
Most clients request that their contact details are withheld from tenants leasing in their properties. We will only hand your contact details to your tenant/s with your prior approval. However, we do not recommend that landlords give their contact details when they have a management company appointed to look after their premises.
What are ‘Fit Outs’?
Fit Outs is an additional service we offer that involves the kitting out of a room with all its fixtures and fittings. Our team offers only the highest quality finishings at the best price to make your space the place you want it to be. We will refer clients to Better Homes Engineering if they require such services.
Do I need to sign a new property management contract and Power of Authority every time I get a new tenant or if I leave the property vacant for too long?
Provided none of the ownership details have changed, it is not necessary to provide new documents.
If I want to sell my property but the tenant wants to stay, what happens?
The new owner must be willing to accept the tenant in place under the same terms and conditions.
If I decide to sell my property, would you take care of the sale for me?
Yes. We have an active and experienced sales division who can help you sell your property.
If I am unhappy with the tenant, can I evict him?
If the tenant has breached their contract, action may be taken in extreme circumstances.
If I am not happy with the condition of my property before handover, can I request the developer to do extra work?
If the property has not been built to the required standard and there are quality defects, you are entitled to ask the developer to make changes.
Are there any charges for property management while my property is vacant?
The fee is based on the rent received only. So, if your property is vacant, there are no fees.
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