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Property Administrator

Job Description

The Property Administrator liaises with internal and external departments while being responsible for administrative duties in Property Management department. Accuracy, record keeping, document filing and practicing due diligence are the key parameters for this role.

Reporting to the Portfolio Manager, the Property Administrator will play a critical role in helping the Property Management department achieve its objectives.

Principal Accountabilities

To be successful, the incumbent must develop a collaborative work ethic between all departments and understand the property market in detail. Manage contracts and documentation signing, system updates and reporting, registration of tenancy contracts and ensure the operation is as per Better Homes' policy in correlation with landlords' policies and PMGT Agreement. Other accountabilities include, but are not limited to:

• Keeping up to date with the relevant rental laws set out by RERA and any other guidelines by the land department, municipality and/ or other relevant government authorities.
• Ensure timely and efficient updates of all records on property management software including:
• Publish/ add/ update units including upload of landlord documents
• Tenants contracts
• Follow department procedure for all tenancy contracts and renewals including:
• New application screening and verification
• Approve renewals only based on RERA/ landlord approval
• Registration of tenancy contract for Dubai Managed units through Ejari/ DIFC
• Prepare Ejari report and forward for reconciliation purpose to accounts. Follow up for top up
• Monitor renewal notifications sent by property supervisors. Send reminders for notifications not sent
• Manage monitoring of forwarded contracts/documents for signature, rejected contracts, pending documents, etc. until it gets signed by Director of Operations/ Operations Manager/ Administrative Supervisor.
• Efficiently manage all routine correspondence on mail, phone and liaise with office drivers. Generate timely reports and corresponding analysis.
• Manage the stationary requirements and requisitions. Maintain and update IT inventory list.
• Being an integral member of Property Management team, must understand and aim for fair expertise in entire gamut of PMGT operations in the Company and support the team when required.
• Other Company related duties that may be assigned by the management that are consistent with the department and Company mandate

Required Competencies

• Minimum 2 years of property management experience is mandatory
• Bachelor's degree with over 2 years of related experience
• Fair understanding of rules and regulations of real estate industry in UAE
• Requires strong computer literacy (MS Office, Internet, Database Software, etc.)
• Good numerical ability with excellent written and oral communication in English
• Strong attention to details and good presentation skills
• Creative and analytical while possessing personal drive and initiative
• Able to work independently without supervision
• Approachable and pleasant workplace demeanor

Property Supervisor

Job Description

The Property Supervisor is responsible for managing the property professionally and oversee the operations of assigned property managed units as per Betterhomes property management policy in correlation with landlord's policies.

Reporting to the Portfolio Manager, the Property Supervisor will play a critical role in helping the Company achieve its strategic profit objectives.

Principal Accountabilities

The incumbent is responsible to maintain the highest quality of customer and client satisfaction while actively seeking out new business including promoting vacant properties and ensuring maximum occupancy. To be successful the incumbent must develop a collaborative work ethic within Holiday homes team and understand the property market in detail. Other accountabilities include, but are not limited to:

• Administration
• Update and maintain key reports, systems and advertising portals
• Maintain and audit unit files as per department procedures
• Landlord Management
• Communicate to landlords rental offers and guide them with the objective of maximizing their return on investment
• Provide comparative market analysis and advise on current market conditions
• Ensure the landlords are informed and updated promptly at all times including weekly report on viewings and property condition.
• Advise landlords and obtain approvals on any property enhancements and maintenance works
• Ensure an effective working relationship with the landlord and briefing the Portfolio Manager promptly on any significant issues arising from those contacts.
• Tenant Management
• Ensure all documents and payments have been collected from the tenant prior to commencement of the lease and monitor rental payments
• Property Management
• Ensure the property is ready for viewings and occupied at all times. Follow department procedures including but not limited to prompt inspections, recognizing and organizing timely maintenance/renovations, strictly following/overseeing cleanliness of property
• Liaise with inspection and supervisors for all relevant needs
• Accounts Payable
• Collect payments and generate receipts for all leases
• Liaise with accounts department to process security deposit refunds for tenants.
• Liaise with accounts for payments of utility bills that may be due
• Organize cheques payable for any other payments that may be due on behalf of the landlord
• Contract management
• Prepare tenancy contracts & documents for all leases
• Ensure contracts are signed by the landlord/ BH within a satisfactory time frame
• Operations
• Supervise and oversee the work of property administrators and inspection coordinator
• Conducting any communication with landlords, tenants, clients and Betterhomes staff in a professional and courteous manner.
• Ensure government standards, requirements, rules and regulations are met at all times
• Promote and cross sell other Betterhomes products to Clients whenever appropriate.
• Develop and maintain an effective, long term, working relationship with Clients.

Other Company related duties that may be assigned by the Portfolio Manager that are consistent with the department and Company mandate. Performance will be evaluated based on monthly reports and spot checks by the Portfolio Manager.

Required Competencies

• Bachelor's degree or Diploma with over 3 years of experience in a similar/related role
• Well versed with real estate rules and regulations
• Requires above average computer literacy (MS Office, Internet, Database Software, etc.)
• Excellent written and oral communication along with professional presentation skills

Residential Leasing Consultant | Dubai

Job Description

If you are enthusiastic and motivated, with a determination to succeed, then Better Homes would like to meet you!

Mixing time between our centrally located branches in Dubai and being out and meeting with customers, viewing villas and apartments in the sunshine, no two days are the same!

At Better Homes we will provide our Consultants with all of the necessary tools and support needed to deliver this market-leading service, guaranteeing a long and rewarding career to all who have their sights set on success.

So, if you want success and are motivated by money then get in touch to discuss current opportunities to join our elite team of Residential Consultants here in Dubai.

We will offer you...

• Uncapped earning potential
• Up to 65% commission payable
• UAE Working Visa
• Industry leading training and support throughout your career
• UAE brokerage license
• Choice of offices based in key communities around Dubai
• Career opportunities at Management level
• Incentives and rewards for top performers

Skills

All we need from you...

• Determination to succeed
• Ambitious and self-motivated
• Positive and with a strong work ethic
• Team player
• Excellent verbal and written communication skills
• Sales or customer service experience
• Valid driving license

Property Administrator | Abu Dhabi

Job Description

Keeping up to date with the relevant rental laws and any other guidelines by the land department, municipality and/ or other relevant government authorities.

Ensure timely and efficient updates of all records on property management software including:

• Publish/ add/ update units including upload of landlord documents
• Tenants contracts

Follow department procedure for all tenancy contracts and renewals including:

• New application screening and verification
• Approve renewals only based on landlord approval
• Registration of tenancy contract for Abu Dhabi Managed units through Tawtheeq
• Prepare Tawtheeq report and forward for reconciliation purpose to accounts. Follow up for top up.
• Monitor renewal notifications sent by property supervisors. Send reminders for notifications not sent

Required Competencies

• Bachelor’s degree with over 2 years of related experience
• Fair understanding of rules and regulations of real estate industry in UAE
• Requires strong computer literacy (MS Office, Internet, Database Software, etc.)
• Good numerical ability with excellent written and oral communication in English
• Strong attention to details and good presentation skills
• Creative and analytical while possessing personal drive and initiative
• Able to work independently without supervision
• Approachable and pleasant workplace demeanor
• Should be an Arabic speaker

Property Consultant | Abu Dhabi

Job Description

The Property Consultant is responsible to pursue new business for generating revenue while actively maintaining relations with established clients towards generating future (repeat) business transactions and support the overall operations of the Company

Reporting to the Manager – Sales and Leasing, the Property Consultant will play a critical role in helping the Company and the Abu Dhabi department achieve strategic profit objectives.

The incumbent shares responsibility for meeting team targets and adequate coverage at exhibitions, trade shows, etc. with the Abu Dhabi team.

Principal Accountabilities

The incumbent is responsible to maintain the highest quality of customer and client satisfaction while actively seeking out and developing new business. To be successful the incumbent must develop a collaborative work ethic between all departments and understand the property market in detail. Other accountabilities include, but are not limited to:

• Achieve assigned revenue targets
• Source and increase the inventory stock of units including ownership information
• Source / generate leads by active networking and relationship building. Ensure good professional relationship with owners, developers and clients
• Ensure all leads and enquiries are attended to as per best customer service practices (refer to BH policies); follow up with clients on a regular basis
• Update records on Masterkey regularly; accurately record all client details in the database and ensure that all responses are dealt with, in accordance with customer service standards
• Adhere to company’s policy and procedure for each transaction including issuing, collecting and recording relevant documentation
• Pro-actively strive to have an in-depth understanding of the local market, advertising and signage requirements
• Promote other Better Homes Services where appropriate and generate referral leads
• Other Company related duties that may be assigned by the head of the department that are consistent with the department and Company mandate

Required Competencies

• Bachelor’s degree with over 1 year of experience in a similar role within property industry in the UAE
• Expert up-to-date knowledge of the rules and regulations and current pricing yields (price per square foot or meter) of real estate industry in UAE
• Numerical aptitude
• Above average computer literacy (MS Office, Internet, Database Software, etc.)
• Excellent written and oral communication in English
• Good presentation and negotiating skills
• Previous RERA training and license is an advantage
• Demonstrable experience in generating leads and closing deals
• UAE driver’s license and regular access to own personal transportation
• Good personal hygiene and respectful of others in the workplace