• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and firewalls
  • Install and upgrade computer components and software, manage virtual servers
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
  • Perform or delegate regular backup operations
  • Desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
  • Administration of Cloud telephony - Ziwo, 3CX and on-premise Mitel telephony
  • Administration of Google Apps and Office 365
  • Administration of the Active directory - user creation, password reset, blocking
  • Network management and maintenance. E.g. switching, VLANs, routing
  • Configuration of Draytek routers and switches and managing fortigate firewall
  • Configuration and administration of Hikvision CCTV.
  • Assisting branch offices staff remotely.
  • Troubleshooting issues on Windows machine, Macs and mobile devices.
  • Configuration of new computer systems as and when required.
  • Configuration and management of windows server.


  • Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.
  • 2-3 years of network administration, or system administration experience.
  • Strong knowledge of systems and networking software, hardware, and networking protocols.
  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection.
  • UAE driving license required.

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